customer relations 202.637.1328 smartrip customer support 888.smartrip (m—f, 7 am—8 pm) You will know when your passes expire and easily purchase a new pass or value as needed. The balance will remain on your SmarTrip card and will be available once that card is added to Apple Wallet on another iPhone or Apple Watch. After-Hours Commuter Service Pilot Program, Keeping Metro Safe, Reliable and Affordable. It's easy and convenient. You don't even need to validate with Face ID, Touch ID, or your passcode. The Stored Value balance and pass associated with your SmarTrip card will not change. The WMATA has announced that Apple Pay and Express Transit will be available to customers traveling on the D.C. Metro in 2020. If you don’t have Apple Pay set up I urge you to consider it.Otherwise, you should be able to reload it at any kiosk just like you used to with the plastic card (in theory at least, I haven’t tried this and can’t find a definitive answer online). Auto reload of a pass will trigger before the expiration of the pass. The balance will appear below the SmarTrip card image. Power reserve enables you to quickly pay for rides and is available for up to five hours when your iPhone needs to be charged. Enter or choose the value amount you want to add. How do I know when my SmarTrip card will expire? SmarTrip in Apple Wallet is available for most SmarTrip and Senior SmarTrip cards (some older cards may not be transferrable), and available on iPhone 8 and newer with iOS version 13.6 or above, as well as Apple watch series 3 and newer. In the SmarTrip app, sign in or create an account. IT'S TAP and GO TIME! Add a new SmarTrip card to my Apple watch. Select the "Wallet and Apple Pay" option. *Not all transit and payment cards are supported. Open the Wallet app on your iPhone and select the SmarTrip card you want to remove. Can I have my SmarTrip® on both my iPhone and Apple Watch? (If you already have a SmarTrip® card, you can move it to Apple Wallet in seconds without adding a new card.) Select "Add Card" under "Wallet & Apple Pay" in the Apple Watch app. What are the benefits of adding my SmarTrip card in Apple Wallet? You can pay fares for several transit systems by simply tapping your iPhone or Apple Watch. Under the "Other cards on your phone" section choose the card you want to transfer to your Apple Watch and select the "ADD" button next to the card. Choose none or turn off. 888.SMARTRIP (M—F, 7 am—8 pm), Washington Metropolitan Area Transit Authority. What is Express Transit and how do I enable it? Am I able to use my pre-tax contribution on my SmarTrip card within the app and Apple Wallet? All SmarTrip® cards that you have purchased while you are logged into your account will be registered to your online account to give you balance protection, unless you choose otherwise. Select the "…"and select Express Transit. You can have one SmarTrip card enabled for Express Transit on each iPhone or Apple Watch. I used my Apple Pay in Europe that accepted generic contactless payments. My SmarTrip card in Apple Wallet is not working at the gate. So basically with Apple Pay in order to use a card to pay for something you normally need to authenticate with either FaceID or TouchID. … Once you transfer your physical card to Apple Wallet, the physical card will be disabled and will no longer work. Select the Stored Value amount to add to your SmarTrip card. The SmarTrip card is a permanent, rechargeable card used to pay Metrorail and local bus system fares, according to WMATA. I just bought a new iPhone, how do I recover my SmarTrip card from my old iPhone? To complement SmarTrip in Apple Wallet, Metro has also launched the new SmarTrip app in the App Store. Today, SmarTrip® — the way to pay for Metro and all regional transit providers in the Washington, DC area — is launching on iPhone and Apple Watch, giving riders new and unparalleled convenience. What do I do? Select "…" and choose "Remove This Card.". CUSTOMER SUPPORT: SMARTRIP & SMARTBENEFITS Place your SmarTrip card on a flat surface and rest your iPhone on the bottom half to complete transfer. Open the Apple Wallet app on the iPhone you want to remove the SmarTrip card from. You can refresh the app or wait a few minutes and check again. If you restore your new device from a backup of your old device, you will be given the opportunity to restore your SmarTrip card to Apple Wallet on your new phone. What if I have an unrecognized transaction on my SmarTrip card? Technology is changing the way we efficiently and … In the Cards section, press the "+" icon in the upper left. Select "Transfer Existing Card" and follow prompts. It's plastic, like a credit card, and is embedded with a … You can view card balances for all cards linked to your account. This new SmarTrip® experience will allow customers to create a touch-free experience while getting access to funds and passes - now funds can be added quickly to any SmarTrip® Card, purchase money saving passes, set up Auto Reload, and check Smart Benefits. Please contact customer service via email at Apple Pay with Express Transit mode is coming to the Washington Metro in 2020, the Washington Metropolitan Area Transit Authority announced today.No specific … It shouldn't have to be vendor specific like Apple or Google, if it's contactless it should accept any phone that transmits contactless payments. Once you transfer your physical card to Apple Wallet, the physical card will be disabled and will no longer work. I'm unable to add value or a pass onto my SmarTrip card using my Apple Watch. Select "Remove This Card." How do I add a SmarTrip card to my iPhone or Apple Watch? There may be a delay in the app reflecting activity related to a new card in Apple Wallet. You will see a checkmark on the iPhone or Apple Watch display. Quickly pay for rides with Apple Pay using Express Transit on your iPhone and Apple Watch without having to wake or unlock your device, or open an app. Select the SmarTrip card you want to set up for Express Transit. You will be able to see your transaction history. Select the SmarTrip card you want to remove. Are there expiration dates for passes purchased in the SmarTrip app? Do I lose Stored Value or passes when I remove my SmarTrip Card from Apple Wallet or no longer have access to my iPhone? You will see a checkmark on the iPhone display. When paired with the new SmarTrip® app, customers have access to a fare machine right from your phone! How many SmarTrip cards can be set up for Express Transit? SmarTrip@wmata.com or 888-SMARTRIP for additional information. Select the Stored Value amount to add to your SmarTrip card. Can I have my SmarTrip card on both my iPhone and Apple Watch? Where can I use SmarTrip in Apple Wallet? If you don't remember it, login to your SmarTrip account on the web to find the right phone number. Use the same phone number you used for your SmarTrip account. If you choose to power off your iPhone, this feature will not be available. PLEASE NOTE: SmarTrip Cards in Apple Wallet are not accepted on Baltimore MTA vehicles. Using the SmarTrip app, you will be prompted to set up Auto Reload as you are purchasing Stored Value or a pass. Select pass or value and follow prompts to checkout. SmarTrip app - If your SmarTrip card is registered you can view the balance and transaction history within the SmarTrip app on the card summary screen, or by logging into customer relations 202.637.1328 smartrip customer support 888.smartrip (m—f, 7 am—8 pm) After-Hours Commuter Service Pilot Program, Keeping Metro Safe, Reliable and Affordable. On September 1st, 2020, Apple and WMATA enabled SmarTrip cards to be added to Apple Pay through the Wallet app. SmarTrip® in your Apple Wallet gives customers new and unparalleled convenience to use their iPhone or Apple Watch anywhere SmarTrip is accepted - for the train, on a bus or at a Metro-owned parking lot. Open the Watch app on your iPhone and select the Wallet and Apple Pay option. Doing this often may significantly reduce the power reserve for Express Transit cards. Riders who want to pay with a smartphone will essentially need to create a “virtual” SmarTrip on their phones. If you have unrecognized transactions on your card, you should contact the SmarTrip Regional Customer Service Center via email at www.smartrip.wmata.com. To see if Express Transit cards are available when your iPhone needs to be charged, press the side button. smartrip@wmata.com or 888-SMARTRIP for further assistance. Is my plastic SmarTrip card eligible to be transferred to Apple Wallet? How do I transfer my SmarTrip card from my iPhone to Apple Watch or Apple Watch to iPhone? You have the option to use credit and debit cards, Apple Pay, and transit benefits. Open the Wallet app on your iPhone and tap the "+". If the information still does not appear, please contact the SmarTrip Regional Customer Service Center at You can use any card set up for Apple Pay. You will see a checkmark on the Apple Watch display. Add a new SmarTrip card via the SmarTrip app. Riders can now add a SmarTrip card to iPhone and Apple Watch, and simply hold their device near the card reader to pay anywhere SmarTrip is accepted: all 91 Metrorail stations in DC, Maryland and Virginia; all Metro parking garages and lots; all Metrobus routes; and all regional bus providers, including ART, DASH, Fairfax Connector, Cue, Ride On, TheBus, Circulator, Loudoun County … 888.SMARTRIP (M—F, 7 am—8 pm), Washington Metropolitan Area Transit Authority. While officials expect the app for Apple Watches and iPhones to come in 2020, it may take a little longer for Android phone users to have access to the SmarTrip app. You can load transit value or passes and manage your card balance and transactions through the SmarTrip app. Whether you're a new rider or a regular commuter, having SmarTrip® on iPhone or Apple Watch is the safer, more convenient way to pay. If you purchased or transferred your SmarTrip card directly in Apple Wallet, download the SmarTrip app, create an account, and login. With SmarTrip® on iPhone you can: - Add a new SmarTrip® card to Apple Wallet for a tap-and-go experience on Metro. Select the "Add Passes or Stored Value" option. Transfer my physical SmarTrip card to my Apple Watch (must have physical card available). The Washington Metropolitan Area Transit Authority (WMATA) and Cubic Transportation Systems (CTS) have enabled the agency’s SmarTrip AFC (automated fare collection) system on the iPhone and Apple Watch, “giving transit riders a contactless way to pay for their journeys on trains and buses in Washington D.C., Maryland and Virginia. Go to iCloud.com and log into with your Apple ID, Select Find My iPhone, then choose All Devices. What happens if the battery on my iPhone device dies and I need to use my SmarTrip card? Never worry about losing your SmarTrip card again. Enter an amount to add to your SmarTrip. On iPhone - Hold the top of your iPhone within 2 - 3 inches above the middle of the reader until you feel a vibration. Where can I use my SmarTrip card in Apple Wallet? What happens to my Stored Value balance when I move my SmarTrip card to another device? If you are still having issues, please see the station manager for assistance. Existing Senior SmarTrip cards are eligible using the SmarTrip app. No, you can only buy passes in the SmarTrip app. Will I be able to use my physical SmarTrip® card once it's been added to Apple Wallet? I am unable to transfer my physical SmarTrip card to Apple Wallet. Open the Wallet app on your iPhone and press the "+" icon. On your iPhone, open the Watch app. During this process, avoid placing your physical SmarTrip card on a metal surface. SmarTrip in Apple Wallet is available at all 91 Metrorail stations in DC, Maryland and Virginia, all Metro parking garages and lots, all Metrobus routes, and all regional bus providers, including ART, DASH, Fairfax Connector, Cue, RideON, THE Bus, Circulator, Loudoun County Transit, and Potomac and Rappahannock Transit/PRTC. If your card is not working at a bus fare box or at a parking exit, contact the SmarTrip Regional Customer Service Center at Certain iPhone cases my interfere with transferring your SmarTrip card to Apple Wallet. How many SmarTrip and payment cards can I add to Apple Wallet? How do I transfer my SmarTrip card from one iPhone to another? The balance will remain on your SmarTrip card and will be available once that card is added to Apple Wallet on another iPhone or Apple Watch. What payment options are available when I purchase value or passes within the SmarTrip app? Choose SmarTrip under Transit Cards. Cards purchased in the SmarTrip app automatically get added to Apple Wallet to pay for transit in the Washington, DC area including: all 91 Metrorail stations in DC, Maryland and Virginia, all Metro parking garages and lots, all Metrobus routes. A SmarTrip card in Apple Wallet can only be associated with a single iCloud account and cannot be shared across multiple devices. If you used the SmarTrip app to purchase or transfer your SmarTrip Card in Apple Wallet, the card is already registered. Simply hold your device within a few centimeters of the middle of the reader until you feel a vibration. Am I able to share my SmarTrip card across multiple iCloud accounts in Apple Wallet? Apple Wallet - only Stored Value can be added through Apple Wallet. What version of iPhone do I need in order to transfer my SmarTrip card to Apple Wallet? The SmarTrip app will ask if you want to register your new or transferred SmarTrip card. You can also set up Auto Reload from a card summary screen in the app. New and existing full fare SmarTrip cards can be added to iPhone in Apple Wallet or using the SmarTrip app. In order to transfer a SmarTrip card from one iPhone to another, both devices must use the same iCloud account. Check to ensure your Apple Watch is on and linked to your iPhone. ( 3-days before expiration of a weekly pass and 7 days before expiration of a monthly pass). Most cards will not expire for several years. In May 2011, WMATA and the District of Columbia Department of Transportation started a pilot project to give students in the DC Public Schools "DC One Cards" which are SmarTrip compatible. 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